At Nubiotics Ltd, we are committed to providing our customers with the highest quality furniture and a satisfying shopping experience. To achieve this goal, we offer a 30-day refund and returns policy for all items purchased on our website. Our policy guarantees that if for any reason you are not completely satisfied with your purchase, you can request a refund or return within 30 days of receiving your order.
Guarantee
We want our customers to make an informed decision when purchasing from Nubiotics Ltd. That’s why we encourage you to carefully read the product descriptions and guarantee details before making a purchase. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty. Our customer service team is always available to assist you with any questions or concerns you may have.
Eligibility for Refund and Returns
To be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging. It’s important to note that some items, such as custom-made or personalized items, may not be eligible for a refund or return. Our customer service team can provide you with more information on this.
Circumstances for Refund and Returns
We offer refunds and returns for products that fall under the following circumstances:
- Defective or damaged products delivered by our shipping service provider or delivery personnel.
- Products delivered that do not match the specified category, brand, color, size, or are falsely advertised.
- Unopened products in their original packaging that have never been used.
Refund and Returns Process
To ensure a smooth refund and returns process, please email us at [email protected] within 30 days of receiving your order and provide a reason for the refund/return. Our customer support team will respond to your email and provide instructions on how to proceed. Once we receive your returned package, we will inspect it and issue a refund within 3-5 business days. Please note that customers are responsible for all shipping costs for the return process, and we accept refunds in USD currency.
Exchanges
We understand that sometimes an exchange may be necessary, and we offer this option to ensure customer satisfaction. If you would like to exchange a product, please contact us through our website’s contact form, and our team will be happy to assist you.
Requirements for Refund and Returns
To initiate a return or refund, please contact us at [email protected] within 30 days of receiving your order and provide the reason for your request. Our customer support team will guide you through the process, and the item must be returned in its original condition within 30 days of receiving your order. Please note that our refund/return policy is only valid for 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe.
Refund & Returns Instruction:
Thank you for choosing Nubiotics Ltd for your shopping needs. We value your satisfaction and are committed to providing a positive shopping experience. As such, we offer a 30-day refund and return policy to ensure your complete satisfaction with your purchase.
If you are unsatisfied with your order for any reason, please contact our customer service team at [email protected] within 30 days of receiving your package. Please provide the following information in your refund or return request:
- A print of the shipping label on the package
- Print(s) or video(s) of the wrong, imperfect, or damaged item(s)
We will verify your order with the provided evidence and provide instructions for the return process, if applicable. Please note that we cannot accept returned packages without prior approval. Any returns without our guidance will not be eligible for a refund or exchange. We will provide a return address through email, and you must provide us with the shipping label and tracking number for the returned package.
We accept payments in USD and do not charge any restocking fees.
Please return all products to our store located at:
Company address in United Kingdom:
Address: 424 Margate Road, Ramsgate, England, CT12 6SJ
Company address in United State:
Address: 404 W Bourbon St, Eldon, MO 65026, United States
We hope this updated version of our refund and returns policy provides clear information and helps you make informed decisions while shopping with Nubiotics Ltd.
